Frequently Asked Questions
Everything you need to know about enhancing your living space with Trompie Retail.
What is the standard shipping timeframe for furniture items?
Most in-stock home decor and furniture items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days for large items requiring specialized freight handling.
Do you offer assembly services for your furniture?
Currently, we offer 'White Glove Delivery' for select metropolitan areas which includes room-of-choice placement and full assembly. For all other orders, detailed instructional manuals and necessary hardware are included.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply for large furniture pieces, and items must be in unassembled, like-new condition.
Are your wood products sustainably sourced?
At Trompie Retail, we prioritize sustainability. The majority of our wooden furniture collections are crafted from FSC-certified timber and eco-friendly composites to ensure minimal environmental impact.
How can I track the status of my home delivery?
Once your order ships, you will receive an email confirmation with a tracking link. For large furniture deliveries, our logistics partner will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna for larger home investments.